Refund & Cancellation Policy
Effective Date: 18th September 2025
At Craftel, we value your trust and aim to provide you with high-quality products and service. Please read our refund and cancellation terms carefully before placing your order.
1. Order Cancellation
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Orders can be cancelled within 24 hours of placing the order.
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Once the order has been shipped, it cannot be cancelled.
2. Damaged or Defective Products
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If you receive a product that is damaged or defective, you must notify us by email at care@craftel.in within 48 hours of delivery.
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Please include clear photos/videos of the damaged/defective item and your order details in the email.
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After verification, we will arrange a pickup of the damaged product.
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A replacement product will be shipped once the defective/damaged item has been successfully collected.
3. Refunds
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Since we deal in fragile and customized products, we do not offer refunds once the order has been shipped.
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Replacement will be provided only for products that are verified as damaged or defective on arrival.
4. Non-Returnable Items
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Products that are not reported within 48 hours of delivery are considered accepted in good condition and are not eligible for replacement.
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Products damaged due to customer mishandling or improper use are not eligible for return or replacement.
5. Contact Us
For any refund or cancellation queries, please reach out to us at:
Craftel
Email: care@craftel.in
Phone: 9929127070